PRIVACY POLICY

At REACH Pediatric Therapy ("REACH," "we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us, including information submitted via our website and through communication methods such as SMS (text messaging).

Information We Collect

We may collect the following types of personal information:

Name, phone number, and email address submitted through our Contact Us form
Appointment and medical information submitted or stored through our secure Electronic Medical Records (EMR) system
Communication preferences, including SMS opt-in status
Any information provided via SMS or phone during scheduling or care coordination

How We Use Your Information

We use your information for the following purposes:

To contact you regarding services, appointments, or inquiries
To send SMS/text message reminders and scheduling updates, if you have opted in
To maintain accurate records through our EMR system

SMS/Text Messaging

If you opt in to receive SMS from REACH Pediatric Therapy, you agree to receive customer care text messages from us related to appointments, scheduling, or service updates. Messaging frequency may vary. Message and data rates may apply.

Reply STOP to unsubscribe at any time. Reply HELP for assistance.

We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We use industry-standard safeguards to protect the confidentiality, integrity, and availability of your personal data. All medical records are maintained in a secure HIPAA-compliant EMR system.

Third-Party Services

We may use third-party service providers to support our operations (e.g., website hosting, communication platforms, SMS services). These providers are obligated to maintain the confidentiality of your information and may only use it to perform services on our behalf.

Your Rights

You have the right to:

Request access to your personal data
Correct inaccuracies in your personal data
Withdraw your consent to communications at any time

Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us through our Contact Us page.